ZQNZ Support

Public support URL: https://zqnz.app/support

Support emails and information you provide for support are kept only as long as needed to assist with your request.

Common Questions

I forgot my password.

Accounts use only a username and password. The app does not collect email addresses, so there is no email-based password recovery. If you lose your password, create a new account.

How do I delete my account?

Open the account menu in the app and choose account deletion. You will need to enter your password to confirm deletion.

Account deletion removes your account, sessions, public username identity, published sequences, ratings, favorites, blocks, and completion records. Reports you submitted have their account link removed. Private moderation evidence about reported content may retain the content, its author’s username and account ID, and related report details for safety, abuse prevention, disputes, or legal compliance.

Can I use the app without an account?

Yes. You can play and create a local trial sequence without a community account. Creator access unlocks saving more than one sequence and publishing. Publishing also requires an account; community ratings, favorites, account-based best results, and author blocking require an account. Reporting is available without an account using a persistent report identifier for duplicate-report and abuse prevention.

What is Creator Unlock?

Creator Unlock is an optional one-time in-app purchase for creating and saving more than one local sequence and publishing to the community. Community playback is free. Qualifying customers who bought ZQNZ before it became free retain Creator access.

Use Upgrade to purchase, or Restore Purchases in the account menu or Upgrade screen with the same Apple Account. You do not need to sign into a ZQNZ community account to purchase or restore. Apple handles payments; ZQNZ does not receive your payment details.

The YouTube player is waiting.

Tap Play inside the visible YouTube player when prompted. Playback must remain visible and may depend on video availability, network access, and YouTube restrictions.

What does the app store?

For community features, the app stores username/account data, session data, published sequence data, YouTube video ID/canonical URL/title/duration/metadata refresh timestamp, favorites, ratings, reports, report comments, retained moderation evidence, hashed report identifiers, block records, play counts, completion/best-result data, and moderation status.

Local sequences and local best results can remain on your device when you use the app without an account.

Does the app download YouTube videos?

No. YouTube playback occurs through the visible embedded YouTube player. The app does not download, cache, extract, isolate, or background-play YouTube audiovisual content.

How do I report a sequence?

Use the report option on a community sequence and choose inappropriate username, abuse, spam, or other. Reports enter a moderation queue; submitting reports does not automatically hide content. You can also contact ezjwg@icloud.com with the username, YouTube title or video ID, and reason for the report.

How do I block an author?

If you are signed in and the app shows the block option for a community sequence, use it to hide that author's sequences from your community lists. Contact ezjwg@icloud.com if you need help with a block action.

How do I report copyright concerns?

For copyright concerns about a YouTube video, use YouTube's reporting tools.

For concerns about a community sequence, username, note data, or metadata in ZQNZ, contact ezjwg@icloud.com with enough detail to identify the content and explain the issue.

How do I make a privacy request?

Contact ezjwg@icloud.com to request access, correction, deletion, restriction, objection, or a copy of personal data associated with your account. Include your username. Do not send your password.